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Product Specific Questions

1. Where can I inquire about Tide or Tide products?

Searching for a Product

1. How do I locate a product on the site?

Payment

1. Do you accept another currency besides US dollars?
2. Is there sales tax?
3. What is done to secure my credit card transaction?
4. What method of payment do you accept?
5. When is my credit card charged for the order?

Shipping

1. How am I notified when my order ships?
2. How are orders shipped?
3. What are the shipping charges?
4. When are orders shipped?
5. Where do we ship?

Returns

1. What is your return policy?

Orders

1. Can I cancel my order once I place it?
2. Can I change my order once I place it?
3. Can I check my order status online?
4. How does the order process work?

Gifts

1. Can I include a gift message or gift wrap my order?

Product Specific Questions

1. Where can I inquire about Tide or Tide products?

If you want to inquire about Tide or one of our products check our list of product FAQs.

Searching for a Product

1. How do I locate a product on the site?

Products available for sale on pgvillage.com are grouped by gender, allowing you to find the products that meet your specific needs. Please click on one of the options under "vintage tees" in the left menu and you will be shown more information about the Tide Vintage T-Shirts including available colors. You will need to select the size of your T-Shirt before it can be added to your shopping cart.

Payment

1. Do you accept another currency besides US dollars?

No, all prices are in US dollars. Your credit card company will automatically do a currency conversion for you when you purchase from pgvillage.com.

2. Is there sales tax?

No, pgvillage.com does not charge sales tax.

3. What is done to secure my credit card transaction?

pgvillage.com values you as a customer and protecting you and your order information are of paramount importance to us. Secure Sockets Layer (SSL) technology is used to protect all aspects of your transaction on the site.

SSL encrypts your order information to avoid the decoding of that information by anyone other than pgvillage.com. To verify the security of your transactions and check the security of your connection; check the lower left corner of your browser window after accessing the server. A closed lock (depending on your browser) indicates that the SSL is active. A second way to verify the secure status of your transaction is indicated in the URL of the pages upon which information is provided. When the first characters of the URL are "https" as opposed to "http" you are accessing a secure server. Whenever you are entering personal information you will be in a secure area of our store. The general information pages and items pages do not require you to supply information and therefore are not "locked".

If your browser or firewall does not permit communication through secure servers, you will not be able to place an order.

4. What method of payment do you accept?

pgvillage.com accepts most major Credit Cards. We honor MasterCard, Visa, American Express, and Discover Card.

5. When is my credit card charged for the order?

Your credit card will only be charged when the order ships from our warehouse.

Shipping

1. How am I notified when my order ships?

When your order ships you will receive an acknowledgment via Email that confirms all of the details of your order and the date it shipped. This acknowledgment will include the items ordered, price, shipping & handling charges, carrier tracking number if applicable and any information regarding items that may be unavailable.

2. How are orders shipped?

Orders are shipped either via Fedex or the United States Postal Service. The method of shipment is based on the dollar value of the order, the weight of the order, the location being shipped to, and the delivery time selected by the customer. We offer an expedited shipping option for an extra charge.

3. What are the shipping charges?

For information about shipping charges, please read our Shipping and Delivery information.

4. When are orders shipped?

All in-stock merchandise is normally shipped from our warehouse within 5 days of placing your order (excluding holidays and weekends). If an item is on backorder you will be notified. Expedited orders will ship within 2 business days of placing your order (excluding holidays and weekends).

5. Where do we ship?

pgvillage.com ships within the United States and to Puerto Rico.

Returns

1. What is your return policy?

For information about returns, please read our Return Policy.

Orders

1. Can I cancel my order once I place it?

You have the option of changing and canceling your order during the Checkout portion of the order process. It is not possible to cancel your order after it has been submitted. The transaction takes place so quickly that it is not possible to handle cancellations. If you wish to cancel your order on the same day you have placed it, you may contact our Customer Service center by phone 1-866-772-1034 Monday-Friday, 8:00am - 6:00pm Eastern Time, to see if the order may be cancelled prior to shipping. Once the order has been processed and shipped, we suggest that if you wish to cancel, you return the shipment after you have received it.

2. Can I change my order once I place it?

You have the option of changing and canceling your order during the Checkout portion of the order process.

It is not possible to change your order after it has been submitted. The transaction takes place so quickly that it is not possible to handle changes. We suggest that if you wish to increase quantities or add items that you enter another order.

3. Can I check my order status online?

Online order status is only available for orders placed on the web site. You can check your order's status by signing into Your Account. You will be asked to sign in with your Email and password.

4. How does the order process work?

Once you have filled your shopping cart and checked out, you will receive an order confirmation by Email. The confirmation will include an Order Number, which you can use for reference if you have any questions. Your order will be processed and your credit card charged during our next production cycle which is generally the next business day (excluding weekends and holidays). The order is picked, verified, packed and shipped to you. At the time your order ships your credit card will be charged for the total amount indicated on your order. You will also receive an acknowledgment via Email that your order is on its' way, including a tracking number where applicable.

Gifts

1. Can I include a gift message or gift wrap my order?

No, pgvillage.com does not include a gift message or gift wrap orders at this time.